Our Policies

At Destination Leavenworth, we work hard to provide a pleasant vacation experience that will bring you back again and again. To assure that your stay is as problem-free as possible, please read through our policies. If you have any questions, feel free to call our office 509-548-4230. 

  • Please review our policies as they have changed.

Making Reservations

Minimum Stay

          There is a 2-night minimum stay requirement for all non-holiday, non-festival reservations.

Holiday weekends that require a 3 night minimum stay: Martin Luther King Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day.

          There is a 4-night minimum for the last two weeks of December and the first few days of January.

Summer Stays

          There is a 2-night minimum stay requirement for all summer reservations.

The following properties have either a 3, 4, or 5 night minimum stay in summer from June to Labor Day weekend:

     -White Water Lodge, Leavenworth Retreat, Cottonwood Shores, and Alpine River House have a 3-night minimum stay during the summer.

     -River Heights Home requires a 4-night minimum stay.

     -Riverside Lodge and Riverside Cabin require a 5-night minimum stay.

Festival Stays

     -Festival stays require a 2 or 3 night minimum based upon the home that is reserved.

Rental Rates

The nightly rental rate for each property is listed on its Destination page for a specific number of guests. The per night rates vary between Standard (all non-holiday, non-festival, Friday and Saturday nights from April to May and from Sept. to November, and all week during the Summer and Winter months, excepting holidays and festivals); Discount (Sunday to Thursday during the Spring and Fall); Holiday (major holidays) and Festival (Oktoberfest, Christmas Lighting and the last 12 days of December through New Years Day or weekend).


Children are welcome.


Dogs may not be brought to a Property that is listed: No Dogs.

Dog-friendly properties are limited to a maximum of two dogs per property. Owners are asked to bring their own bedding for their dogs. Dogs are not allowed on the furniture. Owners are required to clean up after their dogs outside. Dogs must be leashed at all times and cannot roam free outside. Non-canine pets are prohibited at all times.

Advanced Lodging Pre-payments

A 50% prepayment is required on all reservations made more than thirty days in advance of your scheduled arrival, with the remaining balance due thirty days prior to arrival. If you are reserving a property within 30 days of the arrival date, the total reservation amount is due at the time of the reservation.


We accept Visa, MasterCard, Discover and American Express. Personal or bank checks are not accepted. We can add multiple payment cards ot your reservation to help when booking a stay for a large group, please call the office for additional details.


When making a reservation for one of our properties, this home is set aside for your use and is no longer available for other parties to book. Your reservation is an agreement to stay at a specific Unit on the date that you have selected. There are NO REFUNDS. With a thirty (30) day notice or more, guests may reschedule, or cancel their stay and receive a Future Stay Credit (FSC) to your account with Destination Leavenworth. The FSC credit in your account must be used within one (1) year from date of cancellation. We strongly recommend purchasing the SAFELY Travel Insurance offered at the time of booking as your booking protection. See below.

Additional Fees

Taxes: State and local taxes are in addition to the Rental Rates and Fees, these taxes apply regardless of your city of origin.
Cleaning: There are no cleaning fees, upon departure. Failure to leave the Unit in a neat or orderly fashion, leaving the house in a filthy condition or neglecting to follow the instructions listed under Departure above will result in an automatic $50 per hour cleaning charge for each hour of work.
Smoking and Pets: If smoking occurred, or dogs have been brought to non-dog friendly properties, there will be a minimum fee  $250 to clean the Unit.
Hot Tub: If the Unit has a hot tub and if abuse or misuse of the hot tub results in a need to dump, sanitize, and refill the hot tub, there will be a $50 cleaning charge. Our Spa technicians provide photo evidence when this serivce is nessesary.
Outdoor Fires:  All outdoor fires, including campfires, fire pits, fire bowls, and fire rings are prohibited at Destination Leavenworth properties. We live in a dry area known for wildfires, and this is policy acts as a protection against forest fires and guest liability for starting a forest fire.
TV and Telephone Charges:  If Occupant incurs long-distance or pay per view charges, there will be a $10 service fee in addition to the charges for the calls or pay-per-views made.
Lost and Found: Upon request, we will attempt to locate a lost item and mail it to you. A handling fee of $5.00, plus the cost of postage (and insurance, if requested), will be charged. If a special trip to the home to find your item is required, there is an additional charge of $25. Items left in homes and not claimed after thirty days are donated to a local charity.


Signor is responsible all for damages, accidental or otherwise. See Insurance coverage below.

Trust & Safety (Insurance)

The SafelyStay, Inc. Trust and Safety Fee includes up to $10,000 of accidental coverage for contents damage and up to $1,000,000 coverage for accidental property damage and bodily injury and is automatically included with each reservation. Complete terms regarding the Trust and Safety coverage can be found at safely.com/destinationleavenworth. The Trust and Safety Fee is refundable only if the reservation is canceled in writing at least twenty-four (24) hours prior to the arrival date. 

There is no deductible, and Destination Leavenworth will process all claims on behalf of the Guest. Coverage excludes stays over 29 nights. If a loss occurs during the rental period, guest should promptly notify the property manager.

Change in Number of Guests or Stay

Registered Occupant must inform Destination Leavenworth of any change in the number of guests before arrival. There will be no refund for deletion of guests your booking is for the entire home rather than by occupancy. There will be NO REFUND for any unused portion of your stay.

Vacation Rental Travel Insurance

Add Travel Insurance to protect up to 100% of my vacation investment for covered reasons such as illness (including contracting COVID), injury or death in the family or to someone in the traveling party, natural disasters, travel delays, and much more.

Vacation Rental Travel Insurance, may be purchased at the time of booking from Safely, reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If declined, at the time of booking, you acknowledge you have read and understand our cancelation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants. However, you may purchase this travel insurance up to 10 days before your arrival date.

If you purchase Travel Insurance, you acknowledge that you have read & understood the policy including exclusions & limitations, fraud warning, and the travel retailer disclaimer.  To view the Description of Coverage document for your resident state as well as the fraud warning and travel retailer disclaimer, please go to safely.com/travel-insurance.


Conditions of Occupancy

Guest Registration Agreement

The Guest/Cardholder making an advance lodging reservation and identified as the Occupant of Premises on the Guest Registration Agreement (Agreement) must be an adult 21 years old or older and must be an occupant of the Vacation Rental Unit (Unit) during the entire reservation period. An Agreement must be signed and returned to Destination Leavenworth within ten days of making your reservation, or prior to your arrival, if less than ten days.


All occupants regardless of age must be listed as registered guests on the Agreement. The maximum occupancy of each Unit is listed on website. Occupancy is strictly limited to the number stated in the unit description. No exceptions may be granted for Newborns, Infants, Toddlers, they count towards the occupancy limit. Extra roll-away beds (unless listed under the Destination property) air matresses, or sleeping bags are not allowed. We reserve the right to cancel any reservation made under false pretenses, for families or groups exceeding the occupancy of the house or other legal reasons.

House parties

House parties are prohibited at any time. Should a house party occupy a rental home, the rental will terminate immediately without a refund. The person making the reservation shall be held liable for any damage to the property, its contents or surroundings and will not receive the benefits of the Accidental Damage Program/Safely.

Vehicles & Parking

Each property on the Destination page of our website has a maximum number of authorized vehicles that may be parked at each unit. Parking on the property is limited to general passenger vehicles including passenger cars, pickup trucks and vans under 10,000 gross vehicle weight or motorcycles. Tents, campers, mopeds and go-carts are not permitted. RV’s and motor homes are not permitted, unless it is your only means of transportation. However, no one can sleep overnight in any vehicles. Unauthorized RV's onsite will incur an automatic penalty of $500.

Smoke-free Facilities

All Destination Leavenworth properties are smoke-free. No smoking is permitted. Please contact the Leavenworth Chamber of Commerce (509-548-5807) if you wish to find properties that permit smoking. If smoking occurs, the minimum cleaning fee will be $200.


After 4 p.m. Early Check-In at 2 p.m. is contingent upon the Unit being cleaned and ready. Early Check-In will not be authorized until the day of arrival. Check-Ins earlier than 2 p.m. for the same day will be charged a half day's rate.

Express Check-In: We now have express check-in at all of our homes, cabins and lodges and most of our condos. Express Check-In allows you to go directly to your property and use a designated and timed code to enter your Unit. Once your Agreement is signed and returned and your final payment received, your Express Check-In code will be emailed to you. It will be sent within 5 to 7 days of your arrival.


Before 11 a.m. Occupants must Check-Out by this time in order for us to prepare the Unit for the next guest. Late checkout of up to two hours may only be authorized on the day of arrival, and is dependent upon whether there are arriving guests. Late Check-Outs past 1 pm and unapproved late check-outs past 11 am will be charged a half-days rate .


In the unlikely event that we have to make any changes to confirmed reservations, we will advise you at the earliest possible date and attempt to locate another unit for your stay. In the event we are unable to deliver the unit under this agreement because of fire, eminent domain, flood or other act of nature, delay in construction or any other reason and no suitable substitute can be found, all payments shall be refunded.


Guests are subject to immediate eviction and removal from the Unit and Property if:

  • Fireworks are set off at any of our properties
  • There is a discharge of firearms of any kind
  • There is a campfire, whether in a fire pit, ring or otherwise.
  • Complaints of noise, loud music, foul language or otherwise disturbing the peace of the neighbors are reported
  • There is noise and disturbance outside the home after 10 pm
  • Number of occupants exceeds the number of contracted guests
  • Smoking is evident in and around the Unit
  • Dogs are on rental properties that prohibit dogs
  • There are tents, campers or motor homes placed on the rental property without prior written approval
  • Units are used as a place of commerce
  • House Parties occur
  • More than the maximum number of vehicles is parked on premises
  • If your house is Pet Friendly, Dogs must be leashed at all times and cannot roam free outside.

The entire amount of rent will be forfeited if eviction occurs.

Use of unit & security of unit

Occupants agree to comply with the Owners and Management (DL) instruction listed in this agreement, posted on premises and listed in the Guest Directory.

Guest/Cardholder is asked to examine the Unit UPON ARRIVAL and to immediately report any and all damage(s) observed to Destination Leavenworth.

Guest is responsible for the security of the Unit and its contents, and any personal property of guests during the stay. When unit is unoccupied, doors must be locked and the outside light left on. Key codes, when used, are changed between guest stays for the security of the unit. Guest must leave the Unit in good condition.

Preparing to come

Items to bring

A "starter supply" of soap, shampoo, bath tissue (3 rolls per bathroom), a roll of paper towels, dishwasher detergent and laundry detergent is provided for your convenience. In addition, Destination Leavenworth provides a hospitality basket of coffee and tea as a welcome to you.

Some things you will need to bring are staple kitchen items: salt, pepper, etc., wraps, other paper products, and your food and personal items such as storage containers/bags.

Weather conditions

We cannot be responsible for winter weather conditions, so make sure that you have proper equipment (tires etc.) to drive in the snow and carry tire chains for driving over the passes. (Once a winter storm is over, our local roads are kept open and are in good condition for winter travel, and our driveways are plowed.) There are no refunds for road closures, however if both mountain passes (Stevens and Snoqualmie) are closed for more than eight hours on arrival day, guests may receive a credit voucher for that one day.

Staying at your destination

Linen Service

All reservations include sheets, towels, hand towels, washcloths, dishtowels and bath mats. Your beds will be made and towels set out in each bedroom.

Housekeeping services

Your Unit will be cleaned and inspected by a staff member prior to your stay. There will be no scheduled housekeeping visits during your stay. Please contact the DL office if anything has been inadvertently overlooked, and we will send a cleaner over to correct it. We are service-friendly and are happy to help you if you call us during your stay. If you wait until after you depart to let us know that something is not right, it would be too late to help you. Either way, there is no compensation for housekeeping issues.


Renters are responsible for the conduct of their guests, and are asked to maintain consideration for neighbors, including refraining from loud use of stereos, television, musical instruments or excessively loud conversation. THERE MUST be absolute quiet after 10 pm outside.


Grills have been set up on decks or patios where they are safe to use. For your safety, do not move a grill closer to the Unit. If the grill does not start, make sure the valve on the propane tank is turned on, it may be vapor locked due to the temperature outside.

Business services

Our guests may send and receive faxes, have photocopies made and access our wireless internet free of charge at our office. When receiving faxes, make sure the sender notes your name and property name or number on the transmittal sheet.


Our rental homes have been decorated and equipped to satisfy the particular tastes and desires of the owners. All properties are furnished with heat, a fully equipped kitchen and a television. All of the properties have air-conditioning, dishwashers and a washer and dryer. Several properties do not have TV reception and a DVD player is provided for your use. The furnishings are not to be moved or rearranged and are subject to change without notice. Any locked closets are reserved for the storage of the owner's private property and are not to be entered or damaged.


Several of our properties have elevators. Under no circumstances should unsupervised children be allowed in an elevator. NOTE: Any guest or guest's party who (through roughhousing or jumping in the elevator) causes the elevator to lockdown, resulting in the local fire department coming out to help you exit, is responsible for the service bill.

Telephone & Wi-Fi

For those properties that have telephones, local calls are free of charge. Long distance calls should be charged to a credit card or be made collect. Guests shall be charged for any long distance charges made to the property along with a $25 fee. If the property has Wi-Fi, it will be listed on the DL website and the Password will be supplied on a sign in the main living area. No downloading of illegal files from the internet. Guest will be held liable for any violations.

Maintenance & repair

Just like your own home, our homes can experience unanticipated breakdowns. All efforts will be made to insure that all equipment and appliances are in working order and that any problems are resolved as quickly as possible. Although repairs will be made as quickly as possible, no refunds or transfers to another unit will be made. No maintenance or repairs are performed at night, unless it is an emergency.


Because of extreme dry summer conditions and the danger of forest fires, guests are permitted to have campfires only at homes or cabins that have approved, already existing fire pits or fire-rings. No fires are allowed otherwise. At these location, please make sure that your campfire is totally out before you go to bed or leave the premises. (To make sure it's out, stir the ashes up within the fire-pit or ring while dousing it well with water. During County issued burn bans, all firepits will be locked and unavailable.

Hot tubs

Hot tubs are provided for your enjoyment. Please refrain from excessive noise. (Sound travels at night.) Splashing or unruliness that would lead to a problem in the care and maintenance of the tub. Follow the rules that are posted. Do not use soap shampoo, any substance in the hot tub. In locations with other houses nearby, hot tubs are not to be used after 10 pm. All of our Spas are operated and maintained by a third party vendor: Sparkling Spas 509-679-8485. They will inspect the hot tub before your arrival, top up water levels, balance the pH, add chemicals or dump and fill the tub if needed. They will also inspect the hot tub after your stay and restore this amenity for the next guest.

Risks & safety

Hot tub or Swimming Pool

Each hot tub and/or swimming pool is serviced by an independent, professional maintenance company according to County Health Code requirements. Guests must abide by the rules posted near the hot tub, and/or pool, and agree to hold harmless Owner and/or Management (DL) for any injury resulting from the use of the hot tub or pool. Use of the hot tub or pool is at occupant's and guest(s)' own risk. If there is an issue please call Sparking Spas 509-679-8485 and leave a voice message.

Fire safety

No candles or open fires are allowed inside or outside the unit, except in approved wood stoves, fireplaces or outside fire pits (concrete liners.) Fire officials may ban fires during the summer. When that occurs, no fires are permitted. Children must be supervised at all times.

After-hours emergency

Calls to our Front Desk, after closing (5:00pm to 8:30am) will be routed through our 24/7 answering service. If it is a property emergency, they will contact a DL staff member directly who is on call. Again, no maintenance is available after hours.

Checking Out

Check-out time

Before 11 a.m. Occupants must Check-Out by this time in order for us to prepare the Unit for the next guest.


Turn off all lights and appliances.


  • In the summer, please turn the AC up to 78º degrees
  • In the fall, winter and spring, please turn the Heat down to 60º degrees. DO NOT TURN HEAT COMPLETELY OFF.


All doors and windows must be closed and locked upon exit. Failure to do so will result in an automatic $50 charge.

Condition of home

Cleaning of the unit is provided upon departure at no charge. However, failure to adhere to the following will result in additional cleaning charges at the rate of $25 an hour (guests' credit cards are held on file for this purpose:)

  • The home must be left neat and orderly, with furniture left as found
  • All trash bagged and placed in outside containers. Use Recycling bins, if provided
  • Kitchen cleared of trash and food, refrigerator emptied
  • Carpet and floors free of excess food, debris and dirt
  • Wash all dishes or place in dishwasher, with the washer started

Items left in home

Please check the property for all your belongings, especially under beds and in drawers. We cannot be responsible for items left behind. Upon request, we will attempt to locate an item and mail it to you. A handling fee of $5.00, plus the cost of postage (and insurance if requested), will be charged. If a special trip to the home to find your item is required, there is an additional charge of $25. Items left in homes and not claimed after ten days are donated to a local charity.

Booking your next stay

Book your next stay (non-holiday, non-festival) before your departure and receive a 10% discount on your next stay.

We are only able to book stays at properties for up to 365 days. You may reserve the same home for next year by leaving an advance prepayment of 50% during your current stay. You must reserve prior to check-out to keep your priority status.

Contact Us

Reservations: (509) 885-6076
Toll Free: (866) 903-4794
Email: stay@destinationleavenworth.com
Office Hours
Mon-Fri, 8.30am to 5pm